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UnBridled Acts
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Guest Comments
 
Red Robin has an unparalleled and extraordinary approach to Guest service known as Unbridled Acts. There are thousands of stories of Red Robin Team Members who live our values through random acts of kindness they bestow upon restaurant Guests and other Team Members. Each Unbridled Act, regardless of size, is a true testament to our amazing culture and the care we take for each and every Guest.
 
Kamloops, BC
6/20/2014
A gentleman came in to let Lawrence (MOD) know that his truck had broken down in the parking lot and needed to be towed away. He wasn't sure if it would be towed that night, or if it would have t...
Sherwood Park, BC
6/20/2014
On a Monday afternoon, Marina (host) received a call from a man named Todd looking to make a reservation for his wife's birthday. Todd was honest with Marina on the phone and let her know that he...
Sherwood Park, BC
6/20/2014
One rainy weekday, a lady was walking across the parking lot when her sandal broke, leaving her to walk through the puddles with one bare foot. Caleb, who was making observations on his shift flow not...
Langley, BC
6/20/2014
Lisa, veteran bartender, has a lot of regular guests that come in. A couple who often sit in her section, brought her back a plant from Hawaii that they have previously talked about. This specific pla...
Langley, BC
5/30/2014
This photo is a picture of another engagement that happened a few weeks ago. It was a young couple and the gentleman dropped down on one knee and asked his date to marry him. She said "yes" and everyo...
North Vancouver, BC
5/30/2014
Brenna, a regular guest at Red Robin Capilano, came in and asked if they still had helium at the restaurant. They let her know that they did not have balloons anymore, but the helium tank in the back ...
North Vancouver, BC
5/30/2014
A mom came in while Amanda (MOD) was working and wanted to make a reservation for the next day, Friday morning. She had a group of 4 girls that were supposed to go on a school trip Friday morning, but...
Edmonton, AB
5/30/2014
Lisa was talking to one of her guests and found out that she was recently diagnosed with fiber myalgia and was having a lot of trouble walking and had to go on disability. During this time her husband...
North Vancouver, BC
5/30/2014
Kaitlin Gairdner had a young couple come in for lunch and with her recognize piece, found out that they were recently married and on their honeymoon from Washington. Kaitlin told the kitchen and Amand...
Edmonton, AB
5/30/2014
Guests' of Tammy's left her a note on the table after their dining experience (left).
Langley, BC
5/30/2014
It was after close when Burkley had a table ask for a balloon. The little girl didn't like the colors at the front so Burkley offered to take her to the back to blow up her own. The little girl w...
Langley, BC
4/25/2014
Nick, HOH team member, came in before close on Friday night to pick up his cheque and realized how busy the HOH was. Without even asking to clock in, he quickly changed into his uniform and got on lin...
Burnaby, BC
4/25/2014
Marlana from Burnaby was helping out at Abbotsford last week. Marlana made a huge impact on the shift's flow, rollout and the overall day. James, AKM, got swamped around PM line check and Marlana...
Langley, BC
4/25/2014
On a projected busy Sunday, literally minutes before Langley was about to open, a team member informed Amanda, MOD, that there was "an ocean" in dry storage. Upon investigation, Evan and Amanda realiz...
Surrey, BC
4/25/2014
Jeremy Easthom is Guildford's Total Team Busser. Every shift he works he gives 100% to everyone. Last weekend, on a busy night, the DMO had to help on line. The dish area started getting backed u...
Surrey, BC
3/31/2014
Curtis Sharp was bartending and talking to a guest at the bar top. Curtis found out that his guest's wife had just passed away and that he has two kids at home. Curtis then proceeded to console a...
Surrey, BC
3/31/2014
Hannah was serving a table and in her recognize, they got to talking about how they had a child who was in Children's Hospital with brain cancer. It hit home to Hannah as her brother went through...
Langley, BC
3/31/2014
The other night a senior guest that was dining began choking and Eryn was right there to perform first aid. The guy was extremely thankful and impressed at how quick she acted!
Langley, BC
3/31/2014
The other night, Langley had some "equipment problems" which forced them to shut down from 2-7pm. Due to the situation being so uncertain, they called Guilford to see if they could accommodate their r...
, BC
3/31/2014
Langley, BC
3/31/2014
A couple that are regulars come into the restaurant every Wednesday on their lunch breaks. The gentleman approached Katie, his server, while his girlfriend was in the bathroom. The guest asked Katie i...
Langley, BC
3/31/2014
There is often the same homeless man outside of the restaurant. A regular guest came in with a few bags of groceries the other day in hopes the team could bring them to him the next time he was around...
Surrey, BC
1/31/2014
Liz, Superstar Server, helped a guest (who did not speak English) figure out what he wanted to order for takeout. Liz stood with the man for a few of minutes with her smart phone, translating the menu...
Prince George, BC
1/31/2014
Last period there was a UBA for Theresa and Erin, who put together a care package for a regular guests' sister that lives without a Red Robin in the Maritimes. This is the thank you card they rec...
Langley, BC
1/31/2014
Last week a virus spread amongst the management team which left the restaurant in quite the bind. Not being able to work, as they were all highly contagious, their All-Star Shift Leaders, Mark Jukes a...
Langley, BC
1/31/2014
All the food below was donated by the team members. A few highlights from their food drive were that Jessa Leroux and Mark Jukes both went to Costco and donated food that they bought and Russell Hudso...
Langley, BC
1/31/2014
Recently an increased awareness of PTA and RTA's has grown within the HOH team and all of their effort is starting to show results. Shift Leader, Adam M has made the biggest impact. On Adam'...
Langley, BC
11/12/2013
A guest forgot their child's Lego Iron Man toy. It's so small that when the table was cleaned the Busser threw it out. The guest called back to inquire about the toy which, without question,...
North Vancouver, BC
11/12/2013
The other day when Amanda, MOD, went to the bank, she parked beside a white SUV. A lady jumped out of the passenger side of the SUV as soon as she saw Amanda get out of her car and asked if she was go...
Langley, BC
11/12/2013
After their table had been cleared, a guest realized their birthday card with money in it had been thrown away. Andre, Superstar Busser, dug through the back dumpster and found it for the guest!
North Vancouver, BC
11/12/2013
Last weekend a mom and dad came in with their little boy for lunch. As they were being seated Amanda, MOD, noticed that the little boy was in a full arm cast and sling. When lunch was brought out to t...
Langley, BC
11/12/2013
Monday's sales were way over projection, leaving Langley extremely understaffed. Tanner, technically a Busser/Host was an All-star. Wherever help was needed, he was there. Multiple guests comment...
Langley, BC
11/12/2013
Ryan on coldside was 100% on his PTAs and food quality was AWESOME!!!
Prince George, BC
11/12/2013
With a follow-up call to Prince George in regards to glassware, Robert Pawley inquired as to why Katie was still at work. Turns out, because it was Halloween, she had offered to stay late so one of he...
Surrey, BC
8/16/2013
A couple from Kelowna were in town visiting some family members and were hoping to stay in the RV park down the street from the restaurant; unfortunately they were full for the night. The guests went ...
Parkwood, BC
8/16/2013
Erik was serving a table and with all the craziness of a Friday evening, he forgot to add cheese to the birthday boy's meal. He apologized and they told him that they weren't surprised that ...
Vancouver, BC
8/16/2013
Kirstin, Superstar Server, has a regular guest that always comes in and asks to be seated in her section. Kristen's loyal guest always compliments her eyelashes, so Kirstin went out and bought a ...
Victoria, BC
8/16/2013
Kyle York, AGM/inspirer of all things awesome in Victoria, had a couple come in the other night with a gift for him. Kyle shared some samples of his home brew with the guests over the last few months ...
Parkwood, BC
8/16/2013
Kelsey witnessed a small child hitting her mouth on one of the booths and was there right away with a cloth and to help clean up the blood. After she made sure that everything was cleaned up, she went...
Victoria, BC
7/19/2013
A guest called and ordered two mushroom burgers to-go. Apparently, a couple of months ago their order was incorrect and they had to grab a cab back to the restaurant to pick up their proper order. The...
Victoria, BC
6/5/2013
Victoria had a 10 year old guest come in to dine, who had NEVER been to a restaurant in his life because of his severe allergies. So where does he come first for his 10th birthday? Red Robin, obviousl...
Victoria, BC
6/5/2013
A guest dining in the restaurant ended up going into labour right when her food was coming out of the kitchen. Kyle, MOD/(even more) Wickedosity, had everything packed up quickly for the family to tak...
Victoria, BC
5/31/2013
Yesterday we had a group of ladies in from the "Victoria Chapter" of Love it Forward, a pay-it-forward group. Prior to leaving, they went up to the MOD, Kyle, and purchased 2 margaritas, 2 coronas, an...
West Edmonton, AB
5/31/2013
There's a family that comes in regularly (Mom, Dad and 2 kids). The youngest boy has issues dining out, so to help him adapt they always choose Red Robin as it is kid friendly and the team is get...
Corporate Office, BC
5/31/2013
Glen Brown bet Jessica Tremblay a $100 that he could beat her time in the Sun Run. Although it was a close call, Glen came in second. Jessica insisted that he not pay and refused the money so Glen don...
Corporate Office, BC
5/31/2013
Dave and his wife, Sarah, were having dinner the other night at Capilano. When Sarah was in the washroom she had overheard a guest talking about how terrible of a day she was having and that she had b...
Kamloops, BC
5/31/2013
Amidst a huge thunderstorm in Kamloops, Carey (Kitchen Manager) walked his prep cook out to her car with a patio umbrella! (It's in his name to care…literally) Red Robin Restaurants of Canada Ltd...
West Edmonton, AB
5/31/2013
Daniel Cortez started out as a Line Cook and recently showed interest in joining the sales team. He finished his training and hit the floor; with his recipe knowledge and his bright, cheery demeanor, ...
West Edmonton, AB
4/26/2013
A guest called to make a reservation for her daughter's 6th birthday; by no means abnormal. However, this child is a special girl. She was having her SIXTH birthday that she was not supposed to s...
, BC
4/26/2013
Vernon, BC
4/26/2013
Phone call to the office – "The praise Mr. Hugh had for the Kamloops staff, and especially Jessica, was heartfelt. He wanted to acknowledge how her positive smile and energy makes the environment that...
Prince George, BC
3/28/2013
Bill Norman, Cold Side Cook, saw a couple pull into the parking lot dragging their front bumper with them. Bill overheard that they did not know what to do, so he ran over to London Drugs, crawled und...
Surrey, BC
3/28/2013
Sergi had a party of 20 come in last week. The entire table was Spanish with a lot of guests that couldn't speak English at all. Sergi was able to speak to them in Spanish the whole time, and the...
Victoria, BC
3/28/2013
A father and son were in for dinner and when their food arrived they went to wash up before eating. The bussers are so well trained that they cleared the table and when the guests returned the entire ...
Abbotsford, BC
3/28/2013
Rhyson had a lady come in and order a meal and an entrée mac and cheese to-go. Rhyson talked to her for a bit and found out she was taking a meal to her sister who was having her baby that night. Rhys...
West Edmonton, AB
3/28/2013
Connor was working one evening when a guest came in and asked to use the phone as she had run out of gas on the major road in front of the restaurant. Instead of letting her use the phone, Connor lent...
Victoria, BC
3/28/2013
Brittany Davies, Lead CDT Extraordinaire/Mixo Specialist, was behind the bar the other night and made an amazing drink for one of her tables. SO AMAZING that when she was off and relaxing with the tea...
Burnaby, BC
3/28/2013
One afternoon a woman ordered a Whiskey River BBQ Chicken Burger with a garden patty for takeout. When the guest came to pick it up the team member told her that she had inspired her own lunch and let...
Kelowna, BC
3/28/2013
Red Robin Kelowna did a penny drive for the Hansum family; as you can see below, the team was able to raise $265.00!
Vernon, BC
3/11/2013
UBA – Leslie Morris Leslie, Prep Cook at Vernon, volunteers her spare time to different charities throughout the city. Over the holiday season Leslie inspired the team to collect everything from toys,...